What We Collect and Why We Collect It
When you open an account, we collect the information you provide directly — your name, contact details, and the payment method you link, such as Touch 'n Go eWallet, Boost, or GrabPay. Each time you make a deposit via FPX or DuitNow, we record the transaction
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reference and amount so your account wallet stays accurate. We also capture device signals — browser type, operating system, and session timestamps — to detect unusual access patterns and keep your account secure. If you reach us through live chat or email support, we store that
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conversation to maintain consistency if you contact us again. We do not sell your personal data to third parties for marketing. Data shared with payment processors like Maybank2u or CIMB Clicks is limited strictly to what those processors need to complete your transaction. Players in George
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Town and across Malaysia are covered by the same data handling practices. Retention periods vary by data type: transaction records are held for as long as required under applicable local law, while session logs are typically cleared on a rolling cycle. You can request a summary
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of the data we hold on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.